FAQ

 

General

 

Who can become a member at GoFrendly? 

GoFrendly is a platform for all people who identify themselves as female. Once we have an edition of the app suited for others, we’ll announce it in all our communication channels.

How old should I be to use GoFrendly?

Well, you should at least be 18 years old, but otherwise, there’s no age at which you SHOULDN’T use GoFrendly! Our oldest member in the GoFrendly-family is 83 years and counting, which we think is awesome! It’s simply never too late for you to find new friends, and because we match you with women in the age range of your choice, you’ll never feel too old nor too young!

 

How does GoFrendly work?

We match you with other women based on the settings for age group and distance found in your filter. You’ll then get a list over all your matches in which you can read, save as favorite or contact other users in the app. The matches are based on both parties’ preferences for age and distance.

How much does GoFrendly cost?

Nothing at all, GoFrendly is entirely free of charge! Nice right? But we do need to earn some money to exist, that’s why you as a member accept ads and newsletters from GoFrendly Partners.

What do the rings around members’ profile pictures in my match list mean?

Those are all the profiles you haven’t visited yet, so go ahead and check them out! Who knows, the next one might just become your next best friend!

What do I do if I want to filter my matches according to more than just age group and distance?

In the upper right corner of your list of matches, you’ll find the filter function. This function enables you to filter your matches according to more than just age group and distance (don’t forget to click save in order to apply your filters!). Please note that others can still see you in their list of matches even if you’re using the filter function.

Can I see if the people I wrote to have read my messages?

Of course you can! After you’ve sent your message, a green checkmark is shown underneath the message if it was successfully delivered to the receiver. When the receiver has read your message, you will see her avatar in the same spot.

How do I start a group conversation?

Go to your messages and click on the green icon in the upper right corner.

How do I delete a conversation?

Go to your messages and drag the conversation you want to delete to the left. You’ll then be presented with different options for that conversation.

What are your system requirements? Is my phone too old?

For Android, we require at least 5.0. The oldest version for iOS is 11.0. We have these system requirements as it is unfortunately much more difficult to develop apps for older models.

Security

 

How do you check that only women register with GoFrendly?

We verify all new members. However, GoFrendly is a community that helps each other out and we need you to help us if you encounter any suspicious content. Should you still encounter a user who you think does not belong in our community or who abuses the app in any other way, you can choose to report this user. You’ll find this option in the upper right corner in the user’s profile. You can also report users to us by sending us an e-mail to info@gofrendly.com.

We are always looking for new ways to verify our members. Recently we added a video chat and in the upcoming month we will add more security features.

Can others see that I use GoFrendly?

We don’t share anything on your social media. However, we would really appreciate if you’d like to share GoFrendly!

Why do I need to be over 18 to use GoFrendly?

GoFrendly offers contact services. We strongly advise all users to only agree to meet in safe places as we cannot guarantee the safety of our members to 100 percent. For safety reasons and due to the fact that we do not assume responsibility for anything that takes place outside the app, we require all members to be at least 18 years or older.

How do I report a user whose behavior I find inappropriate?

You can always report members who you think behave inappropriately. In order to do this, click on the symbol in the upper right corner in the user’s profile or send us an e-mail to info@gofrendly.com.

I’ve forgotten my password, what do I do?

Your password is the same as the one you use for your Facebook/Google account. If you’ve forgotten that password, Facebook’s/Google’s customer service will help you out!

What happens if I block another member? 

The direct communication with that user will be cut (messages, she can’t see your activities, etc.). Please note that you will still be able to see each other in shared content such as other GoFrendly member’s activities.

Technical issues

 

I’m stuck in the selfie-loop, what can I do? 

Make sure that your face and hand is placed in the circles according to the instructions, try it out a few times. If it is not working, please send us an email to info@gofrendly.com and include what email you are trying to sign up with.

I don’t receive push notifications from the app

Go to your profile, enter ”Settings” and make sure that you have enabled notifications for GoFrendly. If it is, please contact our support at info@gofrendly.com.

The magic link in the signup e-mail is not clickable

Make sure that e-mails from GoFrendly are not marked as spam in your inbox. If it’s still not clickable, just go ahead and copy the link and paste it in your browser.

I’ve deleted my Facebook account, how can I access my GoFrendly account at this point? 

Just enter the e-mail connected to your GoFrendly account and use that sign in-method instead. It works like a charm!

All my conversations are gone, what happened?

Sorry to hear about this! Please make sure that you are signed in to the correct GoFrendly account (sometimes, our members accidentally creates two accounts). If you are signed in to the correct account, try logging out/in and contact our support at info@gofrendly.com